1. Introduction
Franvek Inc. ("Franvek", "we", "our", "us") is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit franvek.com or use our car rental services, in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
By using our services, you consent to the practices described in this policy. If you do not agree, please refrain from using our website or services.
2. Information We Collect
2.1 Information You Provide Directly
- Full name, email address, phone number and mailing address when you make a booking or enquiry
- Driver's licence number and expiry date for rental verification
- Payment card details (processed securely through our payment provider)
- Date of birth for age verification
- Messages sent through our contact form or email
2.2 Information Collected Automatically
- IP address and browser type
- Pages visited, time spent on pages and referring URL
- Device type and operating system
- Cookie data (see our Cookie Policy for details)
3. How We Use Your Information
- Processing and managing your rental booking
- Verifying your identity and eligibility to rent a vehicle
- Processing payments and issuing receipts
- Communicating with you about your booking, amendments or cancellations
- Providing customer support
- Sending promotional offers and newsletters (only with your explicit consent)
- Improving our website and services through analytics
- Complying with legal obligations
4. Legal Basis for Processing
We process your personal information on the following grounds: (a) performance of a contract (your rental agreement); (b) your explicit consent where required; (c) our legitimate business interests; (d) compliance with applicable law.
5. Sharing Your Information
We do not sell your personal information. We may share it with:
- Payment processors — to handle transactions securely
- Insurance providers — to administer coverage on your rental
- Analytics services — aggregate, anonymised data only
- Law enforcement or regulators — when required by law
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy or as required by law. Rental records are typically retained for 7 years in accordance with Canadian tax and commercial law requirements. You may request deletion of your data at any time (subject to legal retention obligations).
7. Your Rights
As a resident of Canada, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Withdraw consent for marketing communications at any time
- Request deletion of your data (where legally permissible)
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
To exercise these rights, contact us at supp@franvek.com.
8. Security
We implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss or disclosure. Payment data is processed via PCI-DSS compliant systems. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
9. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience. Please refer to our Cookie Policy for detailed information.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via a notice on our website or by email. Your continued use of our services after such notice constitutes acceptance of the updated policy.
12. Contact
If you have questions or concerns about this Privacy Policy, please contact our Privacy Officer:
Franvek Inc.
120 Adelaide St W, Suite 2500
Toronto, ON M5H 1T1, Canada
Email: supp@franvek.com
Phone: +1 (416) 600-1234